Kencode Computing
OldFaithfulComputer.com
Frequently Asked Questions

How Do I Order?

1. How Do I Find the Supplies For My Printer?
   1. Starting at our Home Page, Click on "Printer & Typewriter Ribbons" or <"Inkjet Cartridges".
   2. Click on your printer make.
   3. Click on your printer model.
   4. You will be presented with a page showing the supplies for your printer.
2. How do I place an order?
   1. Click on an "Order" link below the item you wish to order.
   2. If you wish to change a quantity, enter the new quantity and click "Recalculate".
   3. Click on one of the payment options.

How Do I Find the Shipping & Handling Cost?

• Click on an "Order" link below the item you wish to order and the shipping & handling cost will be displayed.

What Shipping Carrier Do You Use?

• Depending on which warehouse your order ships from, your order may ship via United States Postal Service, UPS, or FedEx.

How Do I Pay By Check or Money Order?

1. After clicking on the "Order" Link, Under "Choose payment option" click "Check or money order".
2. Fill in your address information.
3. Click "Prepare Order Form" near the bottom of the page. You will then be presented with a filled in order form with our address on it to send in with your payment. If you are in a state that we collect sales tax for, you will need to choose your tax status and click "Prepare Order Form" again.
4. If our address is not on the form, you probably didn't click "Prepare Order Form".
5. Print the form and send it in with your payment.
6. Using this form will ensure that your order is not delayed due to errors in the sales tax or shipping & handling.

How Do I Order By Phone?

• Call 866-407-2269 toll free and ask for Ken.
• Because 99% of our orders are entered online, we do not have operators standing by. You may need to leave a message and have us call you back.
• Because of the extra manual processing required for phone orders, the handling charge is higher than for internet orders.

Can I eMail My Credit Card Information to You?

• Because email is not secure, we strongly recommend that you never send credit card information by email.

Do You Provide a Secure Site to Enter Credit Card Information?

• Yes, after you click on "Credit Card" under payment options, you will be directed to our secure site. You should then see the lock icon on your browser that indicates that all information is sent in encripted form.

Do You Accept Purchase Orders?

• Businesses rated lower risk by Dun & Bradstreet, government agencies, and educational institutions may apply for an account with Net 30 terms. The shipping and billing addresses must be actual business locations in the United States. We do not accept purchase orders with lengthy terms and conditions.

Where are you located?

• The current address is:
  Kencode Computing
  822 Toomes Avenue
  Corning, CA 96021
  
• Depending on a number of factors, your order may ship from one of a number of warehouses around the country.
• If you are sending in a mail order, please follow the procedure above to ensure your order is not delayed due to errors in the sales tax or shipping & handling.
• If you are returning something, first contact us for return authorization and instructions. Also see our Return Policy.